A freezer usually fails quietly. There is no alarm, just a slow thaw that you discover when the ice cream is soft or a bag of vegetables has refrozen into a solid block. By then, every hour matters.

NRPS repairs chest freezers, upright freezers and the freezer side of combination units. Our first priority on every visit is to get the temperature back down before your food is lost.

Freezer faults we repair

•     Not freezing, or holding too high a temperature: a failed evaporator fan, defrost fault, start relay or control problem.

•     Heavy frost or ice build-up: a door or lid that is not sealing, or a frost-free system that has stopped defrosting.

•     Running non-stop: dirty condenser coils, a weak seal or a sensor that never reaches its target.

•     Water pooling inside or underneath: a blocked defrost drain, often frozen solid.

•     Clicking without the compressor starting: typically a start relay or overload fault, which needs prompt attention.

•     Noisy fans or vibration: worn fan motor bearings or a fan blade striking ice.

•     Lid or door not closing properly: hardened gaskets, bent hinges or an uneven floor.

•     Control panel or display faults: failed thermostats, sensors and electronic controls.

Models we service: Chest freezers, frost-free and manual defrost upright freezers, drawer freezers and built-in column freezers.

Quick checks while you wait

•     Close a sheet of paper in the door or lid and pull it. If it slides out easily, the seal is letting warm air in.

•     Check where the freezer stands. A unit in an unheated or very hot space can struggle at temperature extremes.

•     After changing the temperature setting, give it a full day to settle before judging the result.

Good to know: sealed system repairs, meaning refrigerant leaks and compressor replacement, are outside our standard freezer service. We will tell you straight away if the diagnosis leads there.

Clear, upfront pricing

You get a fixed repair price before we start, not an hourly bill. The service call includes the visit and full diagnosis, and it comes off the total if you approve the repair. Decide not to go ahead, and you pay only for the service call.

Brands we repair

Frigidaire, Whirlpool, GE, Kenmore, Maytag, Samsung, LG, Electrolux, Amana, Inglis, Sub-Zero and Thermador. See all brands we service →

Helpful guides

•     Why does my fridge run constantly?

•     Seasonal appliance maintenance calendar

 

Care plans

An NRPS care plan covers your freezer alongside every other appliance in the home, with labour included and priority booking. Compare care plans →

Freezer thawing? Call +1 (437) 518-3415 now and keep the door closed until we arrive.